; How to Return BackJoy Items - Return Policy and Instructions

Returns

Customer Service

Learn more about our online store, request a refund, register your product, and more.

To request a return shipping label for products purchased on BackJoy.com, please visit our Returns Portal.

Click here to visit our Returns Portal

Here you will find instructions for requesting a complimentary FedEx return label. When you have received your label, please print and affix to your package, then drop at your nearest FedEx location. Products must be returned undamaged within 30 days of purchase. Once our warehouse has received your return, your refund will be credited back to your original method of payment within 48 business hours.

 

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