Returns

Customer Service

Learn more about our online store, request a refund, register your product, and more.

To request a return shipping label for products purchased on BackJoy.com, please submit the form below.

After you've submitted this form, a Customer Service Specialist will contact you with prepaid return labels and instructions for return. You can then ship the product back to us at no cost to you. Return requests must be submitted within 30 days of purchase date. Products must be returned undamaged. When the return is accepted, the customer will be refunded the original purchase amount via original method of payment. 

Please note, returns will not be accepted on products marked FINAL SALE or clearance items discounted at 50% off or more. 

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