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Shipping and Returns

Customer Service

Learn more about our online store, request a refund, register your product, and more.

Experience the BackJoy Difference

Free Shipping on All Continental U.S. Orders

BackJoy is proud to offer free ground shipping for all orders within the continental United States. Standard order processing and delivery time is 2 - 7 days from the date of order. Orders shipping to an area outside of the continental U.S. or shipping to a P.O. box may be subject to longer estimated delivery times (10 - 14 business days). Orders shipping to Hawaii, Alaska, Canada, and Puerto Rico are subject to a flat $14.99 shipping fee. Due to the large size of the item, any pillow shipping to Canada will incur a $25 surcharge fee per pillow. International shipping is not available.

30-Day Money Back Guarantee for Non-Closeout Products

Items purchased from BackJoy.com are eligible for a full refund if returned within 30 days of purchase. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Free Returns

You can return any product purchased on BackJoy.com to receive a full refund (excluding FINAL SALE items). Return requests must be submitted within 30 days of purchase date. To request a return, please complete the Return Request form at www.backjoy.com/returns. A Customer Service Specialist will then contact you with prepaid return labels and instructions for return. You can then ship the product back to us at no cost to you. Please make sure to include your return number, your name, email, complete address, and phone number all clearly written on the package so as not to delay processing time.

Given the personal nature of the BackJoy SleepSound Pillow, we can only accept a return if the item is damaged at time of delivery or if there is a product defect. If you purchased your BackJoy SleepSound Pillow at a retail store, your purchase is subject to the return and exchange policies of that retailer.
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