Customer Service

Learn more about our online store, request a refund, register your product, and more.

BackJoy COVID-19 Update


BackJoy Customers,

As our world becomes further embattled with the novel Coronavirus the BackJoy team is taking every precaution possible for the health and safety of our team and families while at the same time working diligently to ensure BackJoy is safely available to those who need us.  The BackJoy mission is at its CORE to help others, and in that spirit our team will approach this new challenge with the same priorities.

Health and safety come first.  We have taken the following steps to ensure our employees, service providers, and supply chain are as safe as possible from the spread of COVID-19:

All BackJoy employees are telecommuting from home offices in order to follow the safest social distancing recommendations for as long as necessary.  We are fortunate to have a global, hardworking team that is already very experienced and efficient in telecommuting and have not experienced any disruptions from this change.  Employees in all locations are following all quarantine, social distancing, temperature monitoring, and hygiene recommendations as mandated by local governments and best practices as outlined by the World Health Organization (WHO) and the US Centers for Disease Control and Prevention (CDC):

WHO - Getting your workplace ready for COVID-19

CDC - Interim Guidance for Businesses and Employers

BackJoy has worked with all partners in our supply chain to ensure the same level of government compliance and precautionary health monitoring, safety protocols, and sanitation regimens are in place.  Our factories and warehouses throughout the world are protecting their workforce and the safe processing and handling of BackJoy products with the highest level of care.

We are fortunate that BackJoy is open (virtually) for business and we are here to help you with your back care needs.  Our web site, warehouse, and shipping are all operating on standard delivery times following the safety protocols outlined above. purchases are always RISK FREE with free shipping, free returns and satisfaction GUARANTEED.  For a limited time, we will extend our 30 day return period to 90 days to give plenty of time to safely return anything that does not work for you.  For more information please visit our Shipping & Returns Page on  Our Customer Care team is available (from the comfort of their home offices) 6 days a week, please call us at 1-800-BACKJOY if you have any questions or concerns about our products, policies or your order.  We are here to help.

We are all in this together and with that comes the opportunity for the globe to come together (in spirit) to overcome adversity.  I believe that will be a powerful bond that will help us all, BackJoy included, come back stronger than ever!

Stay safe and healthy,

Tre Vertuca






Sold Out